MANAGED HELP DESK SUPPORT

If you’d like to learn more about our managed help desk and support services, please fill out the contact form below. 

Our clients say:

“The TecFac team have been a valuable business partner of Transwestern for 11 years. They know our business and have added value at every step through their HelpDesk and Regional IT Support personnel. As our CIO, Chris helped us win and efficiently takeover a 47 million SF assignment, thanks to the mature IT service delivery model he had developed.”

– Steve Harding
Chief Financial Officer
Transwestern

TecFac will provide your help desk services with commercial real estate experience and efficient customer satisfaction focus.

  • Help desk call center and onsite support
  • Embedded and remote staff
  • Tier I, II, III, and CRE Subject Matter Experts
  • Training, self-help knowledgebase, and VIP coaching
  • Event, incident, problem, change and vendor management
  • System monitoring, maintenance, and administration

Since 2003, TecFac has been providing US-based managed IT services to the Commercial Real Estate industry. We know the people, processes, and platforms for your business so we can provide high-touch, industry-specific support to your internal customers.

Our help desk is built upon a highly trained customer service team who know your people and business. These career support technicians listen to your users, empathize with their needs, and quickly resolve their issues with industry best practices.

Our dedicated, front-line support team is backed up by detail-oriented administrators and industry-specific subject matter experts, allowing TecFac to achieve 98.5% customer satisfaction.

TecFac’s monitoring and maintenance service leverages proactive event monitoring and automated maintenance tools to drastically reduce service interruptions. Our customized self-help tools will empower your tech savvy users to manage their own technology and get the most value out of your IT platforms.

TecFac will manage your support, monitoring, and maintenance. We’ll improve the performance of your services, increase user adoption and satisfaction, and create greater value from your IT spend.

Our services include:

  • Performance, Availability & Predictive Failure Monitoring
  • Patch Monitoring & Management
  • Virus Monitoring & Management
  • System Administration & Configuration Management
  • System Maintenance & Change Management
  • Remote and On-site Help Desk & Emergency Support
  • Procurement, Asset & Vendor Management
  • Network and Security Monitoring & Management