Busy Doesn’t Mean Delivering: How a Priority Life Delivers
The other day, our Founder and President, Chris Saah, was reading the book “Essentialism: The Disciplined Pursuit of Less” by Greg McKeown. He read this gem of a quote: “The word priority came into the English language in the 1400s. It was singular. It meant the very first or prior...
Keeping Distributed Teams Aligned
Keeping our team connected, unified, and aligned is a major concern of mine. Half of our team lives out of state from our home office. The other half telecommutes two to three days a week. Additionally, we’re working on dozens of projects for multiple clients whose teams are also dispersed...
Change Is Going To Cost You
We just finished an assessment for a client and advised them in how to get where they wanted to be as a business and how to fix the long-time problems they had been experiencing with employees and processes. After the report was presented they realized change was coming. Things might...
Keys to Customer Service Excellence
I recently had multiple experiences with customer service representatives. These companies, such as Southwest and Quickbooks, were those who are generally praised for their customer satisfaction and I, in fact, have been quite pleased in the past with them. In these occurrences, however, I was far from satisfied with the outcomes of the...
Become a Better "Yammer"
TecFac recently made the switch from Podio (a team collaboration tool by Citrix) to Yammer. We were avid Podio users because of the capability it gave us to communicate with each other. However, with the focus and energy Microsoft has been placing on Yammer and SharePoint, we decided to make...
To Yammer or Not to Yammer? That is the SharePoint Question…
Yammer is a private social network that allows its users to connect with colleagues as well as external partners, clients, etc. On Yammer, users can join groups, follow individuals to receive status updates, participate in conversations, send messages and more. Since Microsoft purchased Yammer, they have been working on integrating...
With Microsoft Lync, Starbucks is the Only Office You Need
In Chris Reed’s post entitled, 5 Reasons Why Starbucks Is the Only Office You Need, his experience and the conclusions that he comes to are a growing trend. I myself have lately tried to work at least half a day at a coffee shop. And like Reed, I too have...